Reservations Policies

Prepayment and Cancellation Policies:
All reservations must be prepaid. Peak season Dec 20 – Jan 10, High season Jan 11 – Apr 30 and Green Season May 1 – Nov 14. Cancellations must be made in written, a confirmation from the hotel must be sent as well. Cancellations requested 22-15 days before arrival will have a penalty of 25%. Cancellations requested 14-7 days before arrival will have a penalty of 50% Cancellations requested 6 days or less before arrival will have a penalty of 100%. Last minute bookings are non refundable in a 100% after the credit card charge has been processed or payments has been done.

Reservations for Peak Season (whether made by travel agencies or direct bookings) require a full non-refundable deposit by Nov. 4, payments not received in a timely manner are subject to immediate cancellation without further notice, no exceptions made. No shows and unused services, early check outs are non refundable regardless of the season. We strongly recommend travel insurance, a selection of insurance carriers can be found at www.insuremytrip.com

Reservations Policies

Special Health Request: Please specify any restrictions or limitations regarding health that may require special attention or location preference on the hotel property, or for ground transportation. Green Hotels of Costa Rica, will not be held responsible for any inconvenience due to physical restrictions not made clear to management in writing at the time the reservation is requested. Notice Regarding Prostitution: Any person providing sexual favors for compensation are prohibited on Hotel property. Furthermore, any hotel guest who brings such persons onto Hotel property shall be evicted without compensation at management discretion.